Description : Call Centre and Administration Assistant. Company : Spotlight. Location : Victoria

Who We Are:

Spotlight has grown to become the largest fabric, craft, party and home decorating superstores. Starting as a single dress fabric stall at Queen Victoria Market, we have now grown to over 140 Spotlight Stores, 70 Anaconda Stores and 50 Harris Scarfe stores across Australasia and more in NZ, Singapore and Malaysia. Our culture is all about our people, get ready to start your career at Australia's leading specialty retailer today.

If you have the kind of get up and go that helped us grow from a family-run market stall to one of the country’s most successful family-owned global retailers, you’ll feel right at home as a Spotlight Group team member.

What You Will Be Doing

Working within our Made to Measure Window Furnishing department, you will be supporting our instore consultants to follow through the lifecycle of the customer's window furnishing journey.

Based in a call centre environment, you will be also completing the following:

• Handle Inbound Customer, Store & Consultant Inquiries
• Manage and resolve customer inquiries within their first contact
• Outbound calling to customers who are within the Made to Measure Window Furnishings life cycle
• Action email correspondence and admin activities as directed by Team Leader
• Ensure internal policies and procedures are adhered to

About You:

• You will have excellent written and verbal communication skills and attention to detail.
• Must have strong ability to negotiate and find resolutions when facing challenges
• Be proactive in clarification of information and be able stay calm under pressure
• Previous experience within a high volume call centre is highly regarded
• You must possess an excellent phone manner with confidence
• Be able to work in a full time role, however we have weekend days available too for you to be able to change up your work week

Benefits:

• • You will be offered a Permanent Full Time role, paid under the current award rate, Private Clerks Award Level 3.
  • Central South Melbourne location (Right across from the South Melbourne Markets!)
  • We offer great work-life balance through our rotating rosters with Monday- Sunday shifts available for those who want weekday or weekend work to work around Education commitments
  • You will be part of a high performing, values-based team who work collaboratively to deliver an amazing customer experience.
  • Access to an Employee Assistance Program which offers 24/7 assistance in Life, Family, Health, Work and Money support
  • A multi-branded discount card throughout Spotlight, Harris Scarfe and Anaconda
  • Be part of a Culture that rewards, including our Annual Ruben Fried National Retailer of the Year Awards

To apply, please complete our online application form and submit an up-to-date resume.

When you join Spotlight, you will be joining the Spotlight Retail Group (SRG). SRG is a diverse and ever-growing business which encompasses the Harris Scarfe, Spotlight, Anaconda and Mountain Design brands.

Spotlight is committed to creating a diverse environment and is proud to be an equal opportunity employer.

If you would like to be a part of a team driven to achieve great results within a supportive and enjoyable environment, then we would love to hear from you!

Advertised: 31 May 2023 AUS Eastern Standard Time
Applications close: