Description : Customer Insights Lead. Company : Australian Bureau of Meteorology. Location : Australia

• Executive Level 1, Ongoing
• $103,085 - $116,115 + 15.4% super
• All capital city office locations will be considered

The Business Management Program enables the Bureau to deliver impact and value for customers via well managed products, financial resources, physical environments and customer engagement tools and processes.

This role is a new opportunity to implement and support a recently developed Customer Experience (CX) measures framework including all phases of the CX measurement lifecycle; from planning and capture to analysis and reporting. Your data analytics expertise and ability to identify and communicate business insights will contribute to improved customer experiences. The role requires expert skills developed from working with experience programs and complex customer datasets.

The Bureau needs your understanding of customer experience processes and analytical tools to ensure Bureau surveys and feedback mechanisms are optimised, sanctioned and mutually beneficial. Your work will contribute to the Bureau's maturing business process management capability and strategic focus on operational excellence.

You will design and run qualitative and/or quantitative customer research to produce actionable insights and build and maintain relationships with internal stakeholders. You must have prepared analytics reports and dashboards for business stakeholders and senior executives and have demonstrated effective communication skills and excellent problem-solving skills.

Your contribution will help redefine how we understand and respond to customer feedback to help build customer satisfaction and trust in the Bureau.

Position Description - PDF Opens in new window

Position Description - Word Opens in new window