Description : Customer Service Clerk. Company : The Royal Melbourne Hospital. Location : Melbourne VIC

Job Description Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Administration/Secretarial Reference: 68410 Outpatient Customer Service Clerk

• Join a dynamic team that prides itself on the positive experiences of their patients.
• Gain entry to working at the Royal Melbourne Hospital, the beginning of a rewarding career with great prospects for professional opportunities.
• Enjoy the benefits of being a Royal Melbourne employee such as salary packaging, reward and recognition programs, comprehensive health and wellbeing programs including staff gym, health service, peer support and EAP as well as discount parking.

The Royal Melbourne Hospital As one of the largest health services in Victoria, and a team of more than 10,000 strong, we provide a comprehensive range of specialist medical, surgical, and mental health services; as well as rehabilitation, aged care, outpatient and community programs. We are a designated state-wide provider for services including trauma, and we lead centres of excellence for tertiary services in several key specialties including neurosciences, nephrology, oncology, cardiology and virtual health. Surrounded by a Parkville Precinct of brilliant thinkers, we collaborate to set new benchmarks in health excellence – benchmarks that impact across the globe. While the work we do takes us in inspiring new directions; caring for each other, our patients and consumers is as essential to who we are, as any scientific breakthrough we make. We put people first - leading with kindness and working together, we excel as one Royal Melbourne Hospital. Your new team With a team comprising of Nurses and Administration staff, together the Outpatients Team ensures safe, timely, and effective, person centred care to all Victorians. The Outpatients department are also active participants of the Safety Culture Program.
Your new role:

• Register patients and create referrals
• Manage waitlists
• Manage appointment requests
• Manage reception for face to face patients and Telehealth patients
• Follow up enquiries, online, SMS, via portal and telephone.
• Liaise with multidisciplinary team members

About you:

• You will be a kind person who finds purpose in ensuring access to care for patients.
• You are professionally presented and will communicate at a high standard when liaising with a cross section of stakeholders within the healthcare community.
• You will have had a minimum of 3 years administration experience.
• Your referees will confirm data entry skills of excellent accuracy.
• You will have had previous experience, and preferably professional training, in phone manner i.e. call centre position.
  
  

Benefit of working with the Royal Melbourne Hospital

• Career progression opportunities to suit your professional development goals.
• Enjoy excellent work-life balance working in a supportive and collaborative team
• Salary packaging, onsite car parking and, close to public transport.

The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.
Interested? If you are looking for a challenging role and can demonstrate the above capabilities, connect with us. For a confidential discussion please connect via the details below. All appointments are made subject to a satisfactory Criminal History Record Check. Successful applicants will be required to provide evidence of an immunisation assessment and COVID-19 Vaccination prior to commencement.