Description : Customer Service Representative. Company : Commonwealth Bank. Location : Melbourne VIC+2 locations

We’re on the lookout for Customer Service Representatives within our contact centre! This is a hybrid position, giving you the flexibility to work from home and the office. We are looking for someone who genuinely cares about the experience of our customers, is a fast learner and has aspirations to grow in your career with us. See yourself in our team You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care and support to customers facing challenges in meeting their financial commitments. You will be working across a diverse breadth of enquiries, including:

• Concierge and welcome calls
• Missed payments and early-intervention collections
• Simple customer service enquiries

Do work that matters You’ll be the friendly voice our customers hear when they contact us. You will ask probing questions to understand what our customers really need and do your best to resolve all enquiries through active listening, clear communication and application of training on our products and services. We want to hear from people that:

• Have excellent communication skills, written and verbal
• Are conversation starters and great at connecting with a diverse range of customers
• Are naturally curious, resilient, empathetic, fast learners and have the ability to adapt
• Possess a natural drive and passion for providing exceptional customer experiences
• Are able to navigate new technology and computer systems efficiently and accurately

Hours and training We currently have Casual positions available, with hours spanning across 7 days a week, from Monday to Sunday, 8am to 10pm. To be considered for this role you must have the following availability:

• Available to work a minimum 12-16 hours per week, split over 2-3 shifts
• Available for at least one evening, and one weekend shift per week
• Outside of this, we’ll do our best to accommodate your work preferences & availability

Training will commence in March, with all new starters undergoing mandatory training, at approximately 15 hours per week spread over 3 days per week for the first 4 weeks. Please note, we cannot provide any time off during the training period.

Throughout your training you will be fully supported with dedicated leadership and a progressive learning model that allows you to move at your own pace. As you master your role, you’ll have the opportunity to learn new skills, and progress in your career with remuneration that reflects the complexity of your role. We’ll guide you through training and inductions, workstation setup, self-assessment and e-learning modules. We’ll also schedule regular in-office days to ensure you can stay connected with your team. You will be required to work from the Melbourne office (357 Collins Street) once a fortnight. Need more reason to apply? At CommBank we’re proud to support flexible working. This position has been designed so you can successfully perform your role in the comfort of your own home, once training has been completed and you are competent to work alone. All you need is a private space to work in and a fast, stable internet connection – leave the rest to us! If you’re ready to help us build a brighter future for all, apply now! If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 31/01/2023