Description : Customer Service Representative Mt Pleasant. Company : Commonwealth Bank. Location : Queensland

• You are a passionate customer service professional

• We are enhancing the financial wellbeing for our customers

• Together we will deliver outstanding customer experiences

We are currently seeking a part time Customer Service Representative at our Mt Pleasant branch. This is a permanent part time opportunity consisting of 16 hours per week.

Please note, rosters are pre-determined. Before applying, please ensure you are available for the following hours:

• Monday: 9.00 am - 2.00pm

• Thursday: 9.30am - 2.30pm

• Friday: 9.30am - 4.15pm

See yourself in our team

No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.

More specifically you will:

• Build a personal connection with customers through meaningful conversations

• Work with customers to use our in-branch technology and digital banking options

• Complete Financial Health Checks to assess customers’ financial needs; identify any changes

• Process applications for personal loans, credit cards and associated products

• Use tools to capture customer feedback, take action to correct any service breaks and drive improvement

We’re interested in hearing from people who have:

• A genuine passion for customers and putting their needs first

• The ability to have great conversations and confidence to ask challenging questions

• Problem solving attitude and curiosity in finding the right solutions

• An open approach to learning new things and goal oriented with the ability to accept feedback for development

• Would thrive to work in a busy, commercial and driven retail environment

What’s next?

As part of our application process we require you to complete online assessments or digital interviews. We'd encourage you to complete the assessment within 48 hours once you have submitted an application.

Don't wait, apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 04/04/2023