Description : People Connect Team Leads. Company : Australian Bureau of Meteorology. Location : Australia

• Executive Level 1, Ongoing
• $103,085 - $116,115 + 15.4% super
• All Bureau capital city office location

The People Connect Lead drives the teams responsible for responding to people-related enquiries across the employee lifecycle. The Lead supervises teams within People Connect (a digital based service team), including Operations/Payroll Processing, and Talent Acquisition teams, to deliver an outstanding customer experience for Bureau staff.

The Lead manages and supports the teams to prioritise and respond to queries effectively and efficiently, in accordance with the Bureau’s procedures and Enterprise Agreement. By observing trends in query types, the Lead identifies and actions opportunities to improve business processes and develop self-service options for employees. Customer outcomes are maximised with the People Connect team’s focus on high quality data processing, legislative compliance and a service-ethos. By overseeing work output and quality, liaising with subject matter experts and stakeholders to foster partnerships and build service delivery capability, the Lead is responsible for the development and adherence to best practices within the Organisational Development (OD) Program and the Bureau.

The Lead works in collaboration and under the general direction and support of the OD Leadership Team. They exercise independent judgement and make decisions and provide advice that requires reliance on skills, knowledge and expertise to resolve issues and enhance the customer experience. The Lead plans their work and team goals in the context of competing priorities and contributes to and implements changes in workplace practices based on legislation and business improvement strategies.

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